The inbox
for everyone
and everything
Whether you work on your own or as part of a large team, bringing all your inboxes together makes sense. It keeps things simple, gives you a clear overview and puts a host of smart features at your fingertips.
Less forwarding • Less internal coordination • Better customer service
Shared inboxes
One inbox for the whole team
No more forwarding emails, copying colleagues in or wondering who has replied to the customer. With Tvixel, each department gets its own shared inbox, where the team can handle enquiries together.
Everyone who needs access can see the same enquiries and quickly tell what is new, what is already being handled and what still needs a reply.
An inbox for every department
Create the departments that suit your business, such as Support, Sales, Accounts or Customer Service.
Each enquiry belongs to a department, automatically placing it in the right team’s workspace. This gives you a clear overview, even when your company has many employees and different types of enquiries. AI can categorise enquiries, while rules can route new enquiries to the right department or assign them to the expert.
The right people see the right enquiries
Choose which departments each user can access.
An employee can belong to one or more departments, giving them access to relevant enquiries without distractions from the rest.
This makes Tvixel a great fit for both small teams and companies with multiple departments and areas of responsibility.
Work together on customer enquiries
With a shared inbox, customer conversations no longer sit with just one employee.
The team can view enquiries in one place, take ownership and track their status. If a colleague is ill, on holiday or busy, someone else can easily take over.
Customers experience one unified business, whoever replies. Anyone can draft a message and use AI to match the company’s tone of voice.
Keep track of who is doing what
Enquiries can be assigned to a specific employee, so it is always clear who is responsible.
Tvixel also gives you an overview of new enquiries, unassigned enquiries, pending tickets and your own tickets.
This makes it easy to prioritise work and reduces the risk of overlooking a customer.
Everything in one place
The shared inbox is not just for email.
Tvixel brings customer enquiries together in one system, so your team can work across the channels your business uses without having to monitor lots of different systems.
Try Tvixel for free
The shared inbox is the heart of Tvixel
- All channels in one inbox
- Personal data is masked
- Control who has access
Stay on top of every ticket
Set a status, priority and due date for each ticket, so your team always knows what to tackle first. Assign the ticket to an employee to make it clear who is responsible.
Collaborate behind the scenes
Add internal notes directly to a ticket and share important information with colleagues without the customer seeing it. You can also add customer notes, so useful details are available the next time they contact you.
Make Tvixel work your way
Create custom fields and save the ticket details that matter to your business. Tvixel adapts to your workflows, so you do not have to adapt to the system.
Can we have multiple shared inboxes?
Yes. You can create departments such as Support, Sales and Accounts. Each department gets its own inbox, keeping enquiries organised and handled by the right team.
Can we control who has access to a department?
Yes. You choose which departments each user can access. An employee can belong to one or more departments, depending on their role in the company.
Can a ticket be assigned to a specific employee?
Yes. A ticket can be assigned to an employee, so the whole team knows who is helping the customer. Tickets can be assigned manually or automatically using your own rules and AI.
How do we keep track of urgent tickets?
You can use status, priority and due dates to organise your work, making it easier to see which enquiries need attention first. The daily overview helps employees see today’s tasks and tickets that are due soon.
Can we add internal notes to a ticket?
Yes. Internal notes let you communicate with colleagues directly on a ticket without the customer seeing them. This keeps important information together with the enquiry. Notes can be added to the ticket timeline, as ticket notes, in custom fields or to the customer profile if they are relevant to all of that customer’s tickets.
Can we save information about a customer?
Yes. You can add customer notes with details that may be useful the next time the customer contacts you, so your team does not have to start from scratch every time.
What if a customer opens multiple tickets about the same issue?
Each ticket lets you quickly see whether the customer has other tickets and check their status. Two open tickets about the same subject can easily be merged, bringing related enquiries from the same customer into one ticket. This creates a more coherent conversation for both the employee and the customer.
What happens if the assigned employee is ill or on holiday?
Enquiries stay in the department’s shared inbox, rather than being tied to one employee’s personal email. Other employees with access to the department can take over and help the customer.
Can multiple employees work in the same inbox?
Yes. That is the whole idea behind Tvixel’s shared inboxes. Your team gets a shared overview of customer enquiries and can see what is new, what is being worked on and who is responsible.